Monday, January 10, 2011

Great Moments in Customer Support: DC Online

From the blog of Scott - formerly known as Lum the Mad -

SOE’s kind of busy with launching DC Online and all, so could you just uninstall the beta manually yourself? And come in on Saturday? Yeah, that’d be great. (GoogleCache due to DCO beta forums being taken down.)

I’m sure you all realize that the focus of the development staff is currently going to be bmaking the game as awesome as possible for the retail release. The broken uninstaller is a forgivable and understandable over-sight.



Response from the Internet?

If a user has to hand-delete every file associated with your product, including digging through their registry, that is bad and your programmers should feel bad.

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